YourTouch

Refund and Return Policy

Cancellation prior to shipment

If the order or the item/s that you particularly want to really cancel has not been shipped yet, you can actually write to our customer support team at [email protected] (Monday to Saturday, 8 AM to 10 PM and Sunday, 10 AM to 7 PM). In such cases, the order will literally be canceled, and the money will literally be refunded to you within 24–48 business hours after the cancellation request is duly processed by us in a, for all intents and purposes, big way.

 

How will I be reimbursed for the orders that have been canceled, and how soon would this take?

In the event of a cancellation before shipment, we process the refund within 24–48 business hours after receiving the cancellation request. In the event of a cancellation once the shipment has essentially been dispatched or if it has actually been returned, we process the refund once the products have been generally received and verified at our warehouse, which is quite significant. For payments done through credit/debit cards or net banking, the refund will, for the most part, be processed to the same account from which the payment was generally made within 24–48 business hours of us receiving the products back in a big way.

 

It could take another 2-3 business days for the money to show up in your account, which is a significant period of time. We will actually execute a bank transfer against the refund amount against the billing details you gave for cash on delivery transactions. This process will be finished within 24–48 business hours of us getting the products and sorting out your bank information via email, which is a substantial time frame. The money will be reflected in your account in another 2-3 business days, or so they thought. Furthermore, we provide the hassle-free alternative of a refund via YourTouch coupons, which can be redeemed at any time.

 

Why if I had to cancel my order because I had used discount vouchers or loyalty points at the time of payment?

Discount vouchers are intended for one-time use only and shall be treated as used even if you for all intents and purposes cancel the order, which essentially is fairly significant. If you particularly had redeemed loyalty points for an order, the same will definitely be credited back to your account in the case of a cancellation in a pretty major way.

 

Replacements, Returns, and Refunds.

YourTouch essentially offers its customers an ’Easy return policy’, wherein you can for the most part raise a return/exchange request of a product within 15 days of its delivery, contrary to popular belief. We also essentially accept basically partial returns, in which case you can request a refund for one or all of the items in particularly your order, demonstrating how we also actually accept actually partial returns, in which case you can request a refund for one or all of the items in basically your order in a subtle way.

Indian Orders:

  1. Within 15 business days of receiving kind of your order, contact our Customer Support team through email ([email protected]), or so they thought.
  2. Literally Send us very your order ID and a request to return, replace, or refund actually your order, for all intents and purposes contrary to popular belief. Please particularly provide us a photograph of the merchandise as well as the invoice for our records, or so they basically thought.
  3. Within 2-4 business days, we will pick up the merchandise. Only if the products are received in their original packaging, with all seals, labels, and barcodes intact, will we begin the refund or replacement procedure.

 

Overseas Orders

Returns are only actually possible if the products obtained by the client are actually found to be damaged or defective, have expired, or have been delivered incorrectly. Such items can only be returned in their, for all intents and purposes, original packaging, unopened and undamaged, which is quite significant. [Products that have been opened or used will not be accepted as returns.] If a return is definitely authorized, YourTouch will definitely restore or refund the defective, faulty, expired, or incorrect product for the invoiced rupee value in a big way. In any scenario, the additional customs fee a customer pays to, for the most part, receive the product will, for all intents and purposes, be returned to the client in the form of a refund voucher that may literally be used on the customer’s next YourTouch transaction, provided the customer provides a copy of the customs receipt, contrary to popular belief.

 

Which products are not returnable or exchangeable?

  • Misuse/overuse has caused product damage.
  • Price tags, labels, original packaging, freebies, and other accessories were not included in the return, or the original packaging was destroyed.
  • It has been tampered with in terms of the serial number.
  • Products that are defective but not covered by the seller’s or manufacturer’s warranty.
  • The item has been used or tampered with in some way.
  • If the request is made after the order has been delivered for 15 business days.
  • The brand gave me a free product.

 

How should I proceed if I received a broken or defective item/wrong goods in my order?

Before leaving our warehouse, all of our shipments are subjected to stringent quality control procedures, which are actually fairly significant. However, if your goods are definitely damaged during shipment or transportation, you can request a replacement or basically cancel your order and definitely receive a refund in a subtle way. If the customer actually obtains an item that is specifically damaged or defective, or if you generally obtain the wrong product, you can particularly submit a return/refund within 15 days of receiving the order by following these simple steps: Within 15 business days of receiving your order, contact our Customer Support team through email ([email protected]), which is fairly significant. Please basically provide us with your order ID and a request to return, replace, or refund any defective or incorrect products in your order, which really is fairly significant. Please send us a photo of the merchandise as well as the invoice for our records, which is basically quite significant. Within 2-4 business hours, we will really pick up the merchandise in a major way. Only if the products really are definitely returned in their original packaging, with all seals, labels, and barcodes intact, will we literally begin the refund or replacement procedure, which is quite significant.

 

Is it possible to return a portion of my order?

You absolutely can, which is kind of significant, for all intents and purposes, contrary to popular belief. You can definitely basically create a return at the item level, and if you generally order many products, you can return, replace, or refund any fairly individual item, which is kind of fairly significant. Any item that can literally be definitely returned must, for the most part, be returned in its entirety, including all components and any additional gifts or products that came with it in a major way. What method will I use to actually receive a reimbursement for the returned orders and how long will this really take? Contrary to popular belief, we specifically essentially execute refunds once the products, for the most part, have been actually received and verified at our warehouse in the case of a return, replacement, or refund. This is definitely contrary to popular belief. The refund will be processed to the same account from which the payment was specifically made within 24–48 business hours of us receiving the products, particularly for payments made with credit/debit cards or generally net banking in a big way. It could definitely take another 2–3 business days for the funds to actually kind of appear in your account, which is quite significant in a subtle way. We shall specifically, for all intents and purposes, execute a money transfer against the refund amount against the billing data supplied by you for cash on delivery transactions in a very major way, basically contrary to popular belief. After we specifically get the products and sort of your bank information via email, we will actually sort of complete the procedure within 24–48 business hours, which is definitely contrary to popular belief in a fairly big way. It will take an additional 2–3 business days for the money to really appear in your account in a subtle way. We also, for all intents and purposes, for the most part, provide a hassle-free return option in the form of YourTouch vouchers, which may, for the most part, generally be used on future transactions, or so they thought.

 

Customer care

If you have any queries about your order or simply want to know the status of the order please reach us through
Phone: +91 89776 30799
Email: c[email protected]

Complaint

If you find any problem with our services, we would advise you to make a complaint on the above number and as for a complaint to be applied. If you still have any issues please inform us and we will be able to help you solve your grievance, our email: [email protected]

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